Your Questions, Answered.

Booking is easy! You can request a quote directly through our website, send us a WhatsApp message, or email us. We'll confirm availability and finalize your reservation quickly.

Yes, all our tours are private. This means you and your group will have exclusive use of the vehicle and guide, allowing for a personalized and flexible experience tailored to your interests.

We accept major credit cards (Visa, Mastercard, Amex), PayPal, and cash payments (USD/DOP) on the day of your tour. Specific payment details will be provided during booking.

We offer flexible cancellation policies. Full refunds are typically provided for cancellations made at least 24-48 hours in advance, depending on the tour. Please refer to your booking confirmation for specific details.

Absolutely! Our private tours are family-friendly. We welcome children of all ages, and we can often provide car seats upon request. Many of our activities are suitable for kids, like Monkey Land and the City Tour.

Yes, comfortable, air-conditioned private transportation is included from your hotel or cruise port in Puerto Plata and surrounding areas for all our tours.

We offer reliable private airport transfers from both Puerto Plata Airport (POP) and Santiago Cibao Airport (STI) to your destination on the North Coast. Our drivers track your flight to ensure timely pick-ups.

Absolutely. Our fleet consists of modern, well-maintained vehicles, regularly inspected to ensure your safety and comfort. Our drivers are professional and experienced.

Your safety is our top priority. All our tours are guided by experienced professionals, and we provide all necessary safety equipment (e.g., helmets for buggy tours, life vests for waterfalls).

For active tours like the 27 Waterfalls or Buggy Adventure, we recommend wearing comfortable clothes that can get wet and muddy, closed-toe shoes (water shoes are ideal for waterfalls), swimwear, and bringing a towel and a change of clothes. You might find our blog post about waterfall gear useful!

We suggest bringing sunscreen, insect repellent, sunglasses, a hat, a camera (waterproof if possible), some cash for souvenirs, and a reusable water bottle.

Our private Puerto Plata city tour typically includes visits to the San Felipe Fortress, the Central Park, the Victorian streets, the Amber Museum (optional), and local markets. You'll gain insight into the rich history and culture of the city.

Yes, the Puerto Plata Monkey Land Tour is a favorite for families! Children love interacting with the friendly squirrel monkeys in their natural habitat. Our guides ensure a safe and memorable experience for all ages.

No prior experience is necessary for our Puerto Plata Horseback Riding Tour. Our horses are gentle and well-trained, and our guides provide full instructions and assistance to ensure a comfortable ride for everyone.

On the Puerto Plata off-road buggy tour, you'll tackle diverse terrain including muddy trails, river crossings, rural roads, and open fields, offering an exciting and varied driving experience.

Our 27 Damajagua Waterfalls tour typically offers options to visit 7, 12, or all 27 falls, depending on your fitness level and desired adventure. Each option provides a unique and exhilarating experience.